Privacy Policy

How we collect, use, and protect your personal information — in line with Ghana's Data Protection Act 2012 (Act 843).

Last updated: May 2026

1. Who We Are

Ramah Upliftment Foundation is a registered nonprofit organisation in Ghana (CG064480924) serving widows, orphans, and vulnerable children in Nabdam District, Upper East Region. This notice explains how we collect, use, protect, and retain personal information through our website, forms, donor communications, volunteer processes, and programme activities, in accordance with Ghana's Data Protection Act 2012 (Act 843).

2. Information We Collect

We may collect:

  • Contact information such as name, email address, phone number, and location.
  • Donor information such as donation amount, transaction reference, receipt details, and communication preferences.
  • Volunteer information such as skills, availability, experience, and role interests.
  • Programme information collected with consent, such as beneficiary registration details, guardian details, attendance, support received, and outcome data.
  • Photo, video, and story consent records where people agree to be photographed, filmed, or quoted.
  • Website analytics data such as pages visited, browser type, device information, and approximate location.

We collect only the information needed for the purpose explained at the time of collection.

3. How We Use Information

We use personal information to:

  • Respond to inquiries.
  • Process donations and send receipts.
  • Share donor and supporter updates.
  • Coordinate volunteers.
  • Plan, deliver, monitor, and improve programmes.
  • Protect children and vulnerable adults.
  • Maintain accurate records for audit, reporting, and legal compliance.
  • Improve our website and communications.

4. Data Protection Principles

Ramah commits to:

  • Collecting information fairly and transparently.
  • Using information only for clear and lawful purposes.
  • Keeping information accurate and up to date where practical.
  • Limiting access to people who need it for their role.
  • Storing information securely.
  • Retaining information only as long as required for programme, legal, audit, or safeguarding purposes.
  • Respecting the rights of people whose data we hold.

5. Children and Vulnerable People

We take extra care with information about children and vulnerable adults. Under Ghana's Data Protection Act 2012 (Act 843), personal data relating to children is classified as special personal data and receives heightened protection.

Child-related information, images, videos, and stories are collected only with written guardian consent and safeguarding review. We do not knowingly collect personal information from children through the website without appropriate consent.

6. Photos, Videos, and Stories

Participation in a programme does not automatically mean a person has consented to be photographed, filmed, or publicly named. Photo, video, and story use requires separate written consent. People may decline media consent without losing access to support.

7. Payments and Third-Party Services

Where donations are processed through a payment provider, payment card details are handled by that provider and are not stored by Ramah's website. We may use trusted service providers for payment processing, email delivery, analytics, hosting, and operational systems. We share only the information needed for those services.

8. Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve the experience. Visitors may manage cookie preferences through browser settings or the website cookie banner where available.

9. Data Sharing

We do not sell personal information. We may share information only where necessary with:

  • Service providers helping us operate securely.
  • Payment processors.
  • Professional advisers or auditors.
  • Regulators or legal authorities where required by law.
  • Programme partners where sharing is necessary, consented to, and appropriate.

10. Data Retention

We keep information only for as long as necessary. Donation and financial records may be retained for legal, tax, and audit purposes. Safeguarding and consent records may be retained longer where necessary to protect beneficiaries and the Foundation.

11. Your Rights

Under the Data Protection Act 2012 (Act 843), you have the right to request access to, correction, deletion, or restriction of your personal information. You also have the right to lodge a complaint with the Data Protection Commission of Ghana:

To exercise your rights with Ramah, contact our Data Protection Officer using the details below.

12. Updates

We may update this notice from time to time to reflect changes in our activities or in Ghanaian law. The latest version will be published on our website.

13. Contact

Questions about this notice or your personal information: